How we enable healthcare brands to take on tomorrow
Healthcare & fitness industry challenges
Strategy & Consulting
Partnership strategies that transform
True digital transformation is an investment in your business' future. We make sure that your investment has a long and profitable life with our digital strategy expertise We deliver future-focused thinking, planning and health-sector expertise that ensures effectiveness, return and growth are built-in.
Working with AXA (a client of over 12 years) to deliver a payer-to-partner strategy continues to reap benefits. For brands from Nuffield to the NHS, we help bring digital-centric strategy to this rapidly transforming sector.
Creative & UX Design
Delivering the convenience healthcare customers expect
Across the healthcare sector, people are used to receiving ever more data and information about their health and how to look after it. The challenge today is how to turn this information into relevant insight.
By developing deep insights into people's needs, our UX experts create smart, personalised experiences that allow users to interact with complex data, and handle delicate issues, with ease and confidence. This approach is transforming brands like Virgin and Vitality. How could it help yours?
Choosing the right CMS for growth & control
Content is what drives relationships and relevance in healthcare and fitness. A strong content management system makes it easy. We are CMS agnostic and an Umbraco Gold Partner, Sitecore Silver, EpiServer Platinum, Sitefinity Partner, as well as WordPress and Drupal.
We are working with Virgin Active on a global Sitefinity rollout in multiple territories & multiple languages. We've helped AXA Health evolve their CMS through multiple evolutions over 12 years.
Affirmative, relevant and engaging social media in healthcare
Whether prospective patient or gym member, relationships are everything, Our social media team understand the sensitive and affirming relationship health and fitness brands need to have with their customers. From creative content, to relationship management, we know how to make your brand relevant.
We designed and built AXA PPP's social media strategy from the ground up, working with them and their PR teams to develop content, engagement, excitement and positivity. We helped take them from payer to partner.
Customer Relationship Management
Retention is critical in health and fitness
Whether you are selling gym memberships, health insurance or dentistry, retention is critical to customer value. Acquisition costs in healthcare are exceptionally high. Audiences are hard to reach and motivations vary. You need an effective, integrated approach to delivering long-term customer value. We know healthcare CRM and we can help you retain your customers.
We support hospitals, pharmaceutical companies and fitness brands with their customer databases and ensure personalisation is delivered through email, app, messaging, site and beyond. We work with Salesforce, HubSpot, Dynamics, DotDigital & others and can build a solution to fit your needs.
Staying ahead of the curve in sector disruption
Healthcare is a sector ripe for disruption. Technology is here to improve the patient journey, reduce process complexity, minimise paperwork and deliver better outcomes. Our Innovation team deeply understand health technology and have delivered multiple cutting-edge solutions for healthcare organisations.
We delivered a cutting-edge patient app for AXA PPP healthcare & Nuffield Health which integrated the patient journey at the point of care - in hospital. We also delivered effective process automation, document handling and back-end processing for AXA International - helping expatriates seek healthcare directly through an app, with no paperwork required.
Some of our work that's transforming the healthcare and fitness sector
Healthcare & fitness: Transformation case studies
Fit for world domination
Virgin Active: fitness
How we transformed this global, high-growth brand with a new Sitefinity global platform that puts user experience at the heart of every interaction.
Breathing life into legacy systems
Vitality: health & life
How our enterprise-level engineering enabled us to integrate with complex legacy platforms to transformed user journeys for Vitality.
Transforming healthcare and fitness for 20 years
Showcase healthcare and fitness clients
We are proud to have many long-standing relationships with businesses of all types in the healthcare and fitness sector. For these brands we've created transformational strategies, game-changing digital services and even built entirely new businesses.