Enabling every sector of the healthcare and fitness industry
Healthcare sectors
Hospitals
We're working with leading UK hospital providers to improve their digital experience, enhance patient care and bring cost-efficiency through digitisation.
Healthcare Services
We're helping Millbrook healthcare digitise their entire business and bring savings to everyone.
Pharma
We're supporting Visufarma in their journey to be Europe's most-loved ophthalmology brand through better digital experiences.
Healthcare Devices
We helped Terumo Aortic build an engaging digital experience for their complex, life-saving technologies.
Private Healthcare
We work with two of the UK's leading private healthcare insurers, AXA and Vitality, to digitise, harmonise and evolve their member offerings.
Health Tech
Working with AXA and The Design Museum we created an award for the most innovative health tech.
Our Healthcare Credentials
Download our full healthcare credentials and see how we can transform your brand.
How we enable healthcare brands to take on tomorrow
Healthcare & fitness industry challenges
Strategy & Consulting
Partnership strategies that transform
True digital transformation is an investment in your business' future. We make sure that your investment has a long and profitable life with our digital strategy expertise. We deliver future-focused thinking, planning and health-sector expertise that ensures effectiveness, returns and growth are built-in.
Working with AXA (a client of over 12 years) to deliver a payer-to-partner strategy continues to reap benefits. For brands from Nuffield to the NHS, we help bring digital-centric strategy to this rapidly transforming sector.
Experience Design
Delivering the convenience healthcare customers expect
Across the healthcare sector, people are used to receiving ever more data and information about their health and how to look after it. The challenge today is how to turn this information into relevant insight.
By developing deep insights into people's needs, our Experience Design experts create smart, personalised experiences that allow users to interact with complex data and handle delicate issues, with ease and confidence. This approach is transforming brands like Virgin and Vitality. How could it help yours?
Production & Engineering
Choosing the right CMS or DXP for growth & control
Content is what drives relationships and relevance in healthcare and fitness. A strong CMS or DXP makes it easy. We are platform agnostic and an Umbraco Gold Partner, Sitecore Silver, EpiServer Platinum, Sitefinity Partner, as well as WordPress and Drupal.
We are working with Virgin Active on a global Sitefinity rollout and we've helped AXA Health develop its content management capability through multiple evolutions over 12 years.
Integrated Marketing
Affirmative, relevant and engaging social media in healthcare
Whether prospective patient or gym member, relationships are everything, Our social media team understand the sensitive and affirming relationship health and fitness brands need to have with their customers. From creative content to relationship management, we know how to make your brand relevant.
We designed and built AXA PPP's social media strategy from the ground up, working with them and their PR teams to develop content, engagement, excitement and positivity. We helped take them from payer to partner.
CRM
Retention is critical in health and fitness
Whether you are selling gym memberships, health insurance or dentistry, retention is critical to customer value. Acquisition costs in healthcare are exceptionally high. Audiences are hard to reach and motivations vary. You need an effective, integrated approach to delivering long-term customer value. We know healthcare CRM and we can help you retain your customers.
We support hospitals, pharmaceutical companies and fitness brands with their customer databases and ensure personalisation is delivered through email, app, messaging, site and beyond. We work with Salesforce, HubSpot, Dynamics, DotDigital & others and can build a solution to fit your needs.
Data
Data-driven evolution to keep you ahead of the curve
Healthcare is a sector ripe for disruption. Technology continues to improve the patient journey, reduce process complexity, minimise paperwork and deliver better outcomes. Our experts, across data, strategy and design, deeply understand health technology and have delivered solutions for many healthcare organisations.
We have delivered a cutting-edge patient app for AXA PPP healthcare & Nuffield Health which integrated the patient journey with the point of care - the hospital. We delivered effective process automation, document handling and back-end processing for AXA International - helping expatriates seek healthcare directly through an app, with no paperwork required.
Some of our work that's transforming the healthcare and fitness sector
Healthcare & fitness: Transformation case studies
Millbrook Healthcare
Changing culture to help this company change even more lives for the better
Millbrook Healthcare Group is an award-winning service provider, working mostly with NHS Trusts and local authorities. Supplying and servicing mobility and related equipment, they support thousands of patients across the UK through a network of local depots, and more than 300 vans.
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Virgin Active: Gyms and fitness
Fit for world domination
How we transformed this global, high-growth brand with a new Sitefinity global platform that puts user experience at the heart of every interaction.
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Vitality: Health & Life
Breathing life into legacy systems
How our enterprise-level engineering enabled us to integrate with complex legacy platforms to transformed user journeys for Vitality.
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Beatson
Shining a light in the battle against cancer
We transformed Beatson Cancer Charity’s digital world, creating an innovative new service - My Light - into the bargain. Launched in time for the COVID-19 Lockdown, My Light provides personalised, practical information online for patients and their families.
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HCA Healthcare UK
Digital transformation: when everything stopped, it was time to start
How we transformed the sites platform and digital infrastructure to pave the way for a new roadmap of improvements.
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RVS
Creating a secure digital platform for growth
Equipping RVS with the digital functionality they need to reach more volunteers and achieve wider fundraising goals.
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VISUfarma
An eye on the future
Creating a strategic vision for Visufarma’s digital transformation
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Transforming healthcare and fitness for 20 years
Showcase healthcare and fitness clients
We are proud to have many long-standing relationships with businesses of all types in the healthcare and fitness sector. For these brands we've created transformational strategies, game-changing digital services and even built entirely new businesses.