Challenge
Veolia is a global leader in energy, water, and waste services, operating in nearly every country and expanding rapidly through acquisitions. This swift growth led to fragmented systems, limited internal communication, and inconsistent customer experiences. Crucially, there was no unified view of the customer. Customers purchasing one service were invisible to other parts of the organisation, making cross-selling and up-selling nearly impossible. Sales processes were manual, slow, and expensive to scale.
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Solution
Equator partnered with Veolia to design and deliver Project Harmony, a transformation platform built to modernise sales operations and connect the business end to end. The focus was on integration, automation, and commercial enablement on a global scale.
- Designed Project Harmony as a unifying platform for change
- Integrated complex legacy systems to create a single customer view
- Enabled better internal communication and knowledge sharing across regions and services
- Automated traditional manual sales processes to improve efficiency
- Introduced intelligence to support cross-sell and up-sell across Veolia’s service lines
- Delivered an e-commerce capability for selected services to unlock scalable growth
Results
- Single customer view established across a complex global organisation
- Improved ability to cross-sell and up-sell services to existing customers
- Reduced reliance on manual, resource-heavy sales processes
- Enabled scalable delivery of lower-margin services such as Green Office
Outcome
Veolia now operates with a connected, intelligence-driven sales platform that supports consistent customer experiences and global expansion. Project Harmony laid the foundations for commercial scaling, transforming fragmented operations into a unified business capable of selling more services, more efficiently, to a wider customer base worldwide.