Challenge
Royal Voluntary Service has supported communities across Great Britain for over 80 years. During the Covid-19 pandemic, it became the UK’s largest single mobiliser of volunteers, supporting vaccination centres and vulnerable citizens at scale. As services shifted rapidly to digital delivery, RVS recognised its legacy platforms could not support future growth, security requirements, or operational efficiency. A modern, secure digital foundation was needed to sustain volunteer engagement and fundraising ambitions.
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Solution
Equator partnered with RVS to design and deliver a new, secure digital platform built for scale, resilience, and ease of use.
The focus was on supporting volunteers, enabling fundraising, and reducing operational burden while meeting strict security and compliance needs.
- Migrated from a legacy CMS to Umbraco, a modern, secure, and scalable platform
- Redesigned UX and UI to improve clarity and accessibility for volunteers and donors
- Implemented a robust volunteer management system covering applications, onboarding, and scheduling
- Integrated secure donation and fundraising tools to support online campaigns
- Introduced enhanced security controls to protect sensitive data and ensure compliance
- Designed the architecture to scale with future demand and national initiatives
Results
Increased volunteer sign-ups and active participation
Improved online fundraising performance
Reduced administrative overhead through streamlined processes
Stronger, more credible digital brand presence
Outcome
Royal Voluntary Service now runs a secure, future-ready digital platform that supports volunteering and fundraising on a national scale. The change enhanced resilience during times of high demand and provides a strong base for long-term growth, engagement, and social impact.