Senior Delivery Manager

The role

As Senior Delivery Manager you are responsible for the delivery of work to retained clients within our Core Delivery Team (CDT); from ad hoc first-line support requests to the delivery of monthly retained services and small standalone projects.

Main Responsibilties:

• Maintaining client Service Desks.
• Managing the budgets, timescales, and quality of multiple retainers / small or medium-sized projects. 
• Developing a close working relationship with key roles within the business.
• Working with Project Leads to decide which approach should be deployed on each retainer / project including the appropriate use of documentation and controls, such as User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs (this list is not exhaustive).
• Ensuring that JIRA and Confluence are being utilised in line with our process, that JIRA boards are maintained and that each project has an eazyBI ETC report.
• Gathering requirements, producing briefs, writing user stories and acceptance criteria.
• Leading the delivery team in scoping, producing costs and robust capacity and delivery plans.
• Working with the delivery team to ensure work is understood and meets our definition of ready before any development work starts.
• Working with the delivery team to ensure our outputs meet defined requirements and achieve sign-off. 
• Maintaining a Risk and Issues log and working to mitigate these. 
• Monitoring progress vs plan and taking corrective action or escalating when required.
• Providing progress updates to internal stakeholders and communicating directly with client stakeholders

The Ideal Candidate:

• You can identify and compare processes and delivery methods and have some experience of applying these in practice. 
• You have some practical experience of running Agile ceremonies e.g standups, sprint planning. 
• You understand and can work within constraints (including but not limited to technology, financials, and timelines). 
• You understand the financial impact of the work you do and how costs and budgets are created and you work with the wider team to appropriately scope and cost work. 
• You understand the importance of revenue recognition and work with the delivery team to ensure ETC’s are accurate, properly considered and completed on a weekly basis. 
• You can monitor cost and budget vs. project progress and know how andwhen to escalate issues. 
• You can effectively translate and accurately communicate to technical and non-technical stakeholders as well as facilitate discussions within a multi-disciplinary team. 
• You know the importance of planning and forecasting and the different ways to develop a plan and can  communicate plans, assumptions, and progress to stakeholders. 
• You can identify what works best for the delivery team and when to utilise certain processes. 
• You understand the different phases of project delivery and can contribute to, plan, and run these. 
• You can actively address internal risks and issues and know when to escalate them. 
• You can motivate a team and give and receive feedback.  
• You know how to help teams maintain a focus on delivery while being aware of budget and timeline constraints. 
• You are flexible, adaptable and have a willingness to learn.

Salary

£35,000 - £45,000