Winning the race for customers and margin in the new energy economy
Energy Futures Report
The energy industry is still coming to terms with seismic shifts; aggressive customer acquisition by challenger brands and intense regulatory, political and social change.
Car Dealership Sector Review
Exploring the accelerating pace of change in the automotive sector
In this study, we aim to highlight the major trends that are taking place in the automotive sector and show how dealers are performing in this fast-changing environment.Read Report
Hotel Sector Review
The hotel in the clouds
Embracing new technology will help hoteliers revolutionise the customer experience and win business back from Online Travel Agents (OTAs), according to our latest report.Read Report
Luxury Hotel Sector Review
Do luxury hotel sites deliver luxury experiences?
In this report we investigate how the world's top luxury hotel websites measure up in terms of their digital customer experience and what lessons can be learned by all luxury hotel brands.Read Report