Q&A with Laura Davis

We catch up with Laura Davis, one of our Account Managers, to hear why she loves her role and the skills that are needed to work in Client Services.

Want to know what it takes to be part of our Client Services team? We catch up with Laura Davis, one of our Account Managers, to hear why she loves her role and the skills needed to work in Client Services.

Name: Laura Davis

Position: Account Manager

Time at Equator: Over five years

Clients: Finance and retail

How would you explain your role as an Account Manager?

My main role is to create long lasting relationships with our clients to ensure they are getting everything they need from us; ensuring that we, as a team, are exceeding expectations, creating opportunities and adding value wherever possible.

What do you find rewarding about working in Client Services?

Being able to work with all areas of the business across a broad spectrum of clients is great and I love working with such talented and creative minds. As Account Managers, we’re also lucky to be able to go on a journey with our clients from the initial brief through to the launch of their new website or the latest marketing campaign. Seeing it go live, and knowing you played a part, is incredibly satisfying made even more so when that thank you email lands in your inbox from your client.

What does 2016 look like in the world of Client Services?

I am keen to start working more closely with our Innovation team to see how we can integrate some of their great work into other areas and create new opportunities for our clients.

What are the key skills and attributes required to be a good Account Manager?

You need to be a swan - to your clients cool, calm and collected but under the water/behind the scenes, you are going at a million miles an hour.

What is the best piece of advice you would give someone looking to develop a career in Client Services?

Don’t assume that client services is only about ‘wining and dining’ clients – it’s tough but if you are organised, confident and passionate about marketing then this is the role for you.

What is your favourite thing about working with Equator?

I’ve worked with Equator for quite a long time now and it’s almost like a mad extension of my own family. I’ve made some really great friends and managed to make unforgettable memories working on some very exciting projects.

We're currently looking for an Account Manager with a strong commercial focus and keen interest in all things digital - if this sounds like you, take a look at the job vacancy and send us your application!